| Answering your questions, preparing quotes and contacting you about your request | Steps taken at your request before entering into a contract, Art. 6(1)(b); for general questions, our legitimate interest in answering you, Art. 6(1)(f) | Up to 24 months from our last contact if no purchase follows |
| Passing your quote or purchase request to an authorized sales partner in your area, who sells and installs our products | Art. 6(1)(b) and our legitimate interest in serving you through our distribution network, Art. 6(1)(f) | As above; the sales partner keeps it under its own policy |
| Evaluating dealer applications and talking with prospective partners | Our legitimate interest in developing our dealer network, Art. 6(1)(f); Art. 6(1)(b) where we take steps toward a contract | Up to 24 months from our last contact; longer if we start working together |
| Handling product support, service and warranty requests | Performance of warranty obligations, Art. 6(1)(b); our legitimate interest in product quality and in handling claims, Art. 6(1)(f) | For the applicable warranty period and the time in which claims may be brought (warranty period for U.S. products). |
| Running Partner Zone accounts | Performance of the account agreement, Art. 6(1)(b) | While the account is active; deleted 24 after it is closed or becomes inactive |
| Keeping the site secure and preventing spam and abuse | Our legitimate interest in security, Art. 6(1)(f) | Server logs: 365 |
| Establishing, exercising or defending legal claims; keeping business and tax records | Our legitimate interest, Art. 6(1)(f); legal obligation, Art. 6(1)(c) | As long as claims may be brought; accounting records 5 years from the end of the year they relate to |
| Measuring visits and advertising through marketing cookies (Meta Pixel) | Your consent, Art. 6(1)(a) | Until you withdraw consent or the cookie expires |
| Marketing emails | Only with your separate consent, Art. 6(1)(a). We do not currently send marketing emails from this site. | Until you withdraw consent |
