Privacy Policy

vikking.us · Effective date: 01.06.2026 · Last updated: 23.10.2026

This Privacy Policy explains how P.W. VIKKING KTS Sp. z o.o. (“VIKKING”, “we”, “us”) collects, uses and shares personal information when you visit vikking.us, contact us, request a quote, apply to become a dealer, ask for product support or use the Partner Zone.
VIKKING is a European manufacturer based in Poland. For that reason we handle your information in line with the EU General Data Protection Regulation (GDPR), wherever you live, and we also respect the privacy rights you have under the laws of your U.S. state.

1. Who is responsible for your information

VIKKING is the controller (in U.S. terms, the “business”) responsible for the personal information described in this policy:

P.W. VIKKING KTS Sp. z o.o., Aleja Solidarności 4, 21-500 Biała Podlaska, Poland
Registered in the Polish National Court Register (KRS) under no. 0000094194; tax ID (NIP): PL 5370000035
Privacy contact: centrum@vikking.eu

Our authorized U.S. sales partners, including VIKKING WINDOWS AND DOORS USA INC. (Trenton, NJ), are independent businesses. When they receive your information from us, each of them is responsible for its own handling of that information under its own privacy policy.

2. What this policy covers

This policy covers vikking.us, including its forms and the Partner Zone. It does not cover:

door configurator at vikking.doorconfigurator.com/us, as described in the form available after selecting the “Inquiry” option;
websites of our sales partners and other websites we link to;
social media platforms, which apply their own policies.

3. Information we collect

3.1 Information you give us

Contact form	First and last name, email, phone (optional), ZIP code, city, state, topic and your message.
Get a Quote	Product interest, customer type, project type, approximate quantity, project stage, project ZIP code, city and state, first and last name, email, phone, preferred contact method, uploaded plans, drawings or photos, and any additional details you add.
For Professionals	Company and project details, your name and business contact details, and any documents you upload.
Become a Dealer	Company name and website, first and last name, business email, phone, ZIP code, city, state, territory served, business type, showroom status, products of interest, current brands, approximate annual project volume, what you look for in a supplier, and your message.
Product Support	Support type, product, purchase or installation date, dealer or seller, order, invoice or reference number, ZIP code, city, state, first and last name, email, phone, description of the issue, and photos or documents.
Partner Zone registration	First and last name, email, mobile number, username, password (stored only in hashed form), company name, company website and Facebook profile, state or province, country and your relationship with VIKKING.
Email and phone	Whatever you choose to tell us when you contact us directly.

Fields marked with an asterisk (*) are required because we need them to respond to you. All other fields are optional. Please do not include sensitive information in messages or uploads (for example, health information, financial account numbers or Social Security numbers), and avoid photos that show people or details of your home you do not want to share.

3.2 Information collected automatically

When you visit the site we and our service providers receive your IP address, browser and device type, the pages you visit, the referring page, the date and time of your visit and cookie identifiers. We may derive your approximate location (city or state level) from your IP address. See Section 7 for cookies.

3.3 Information from others

Our sales partners may pass us information about your project, order or warranty claim so that we can supply products or review a warranty request.

4. How we use your information

The table shows why we use your information, the legal basis under the GDPR and how long we keep it.

Purpose	Legal basis (GDPR)	How long we keep it
Answering your questions, preparing quotes and contacting you about your request	Steps taken at your request before entering into a contract, Art. 6(1)(b); for general questions, our legitimate interest in answering you, Art. 6(1)(f)	Up to 24 months from our last contact if no purchase follows
Passing your quote or purchase request to an authorized sales partner in your area, who sells and installs our products	Art. 6(1)(b) and our legitimate interest in serving you through our distribution network, Art. 6(1)(f)	As above; the sales partner keeps it under its own policy
Evaluating dealer applications and talking with prospective partners	Our legitimate interest in developing our dealer network, Art. 6(1)(f); Art. 6(1)(b) where we take steps toward a contract	Up to 24 months from our last contact; longer if we start working together
Handling product support, service and warranty requests	Performance of warranty obligations, Art. 6(1)(b); our legitimate interest in product quality and in handling claims, Art. 6(1)(f)	For the applicable warranty period and the time in which claims may be brought (warranty period for U.S. products).
Running Partner Zone accounts	Performance of the account agreement, Art. 6(1)(b)	While the account is active; deleted 24 after it is closed or becomes inactive
Keeping the site secure and preventing spam and abuse	Our legitimate interest in security, Art. 6(1)(f)	Server logs: 365
Establishing, exercising or defending legal claims; keeping business and tax records	Our legitimate interest, Art. 6(1)(f); legal obligation, Art. 6(1)(c)	As long as claims may be brought; accounting records 5 years from the end of the year they relate to
Measuring visits and advertising through marketing cookies (Meta Pixel)	Your consent, Art. 6(1)(a)	Until you withdraw consent or the cookie expires
Marketing emails	Only with your separate consent, Art. 6(1)(a). We do not currently send marketing emails from this site.	Until you withdraw consent

We do not make decisions about you based solely on automated processing that produce legal or similarly significant effects.

5. Who we share your information with

Authorized sales partners. If your request concerns buying, installing or servicing our products in a particular area, we pass it to an authorized VIKKING sales partner serving that area. Our current partners are listed on the Find a Dealer page. They are independent businesses and use your information under their own privacy policies.
Service providers that work for us under contract and may use the information only to provide services to us: website hosting (SEOHOST Sp. z o.o., Poland), website and form plugins (WordPress), email (Google Workspace) and the configurator operator (Vizualis d.o.o., Slovenia.
Meta Platforms (Meta Pixel), only after you accept marketing cookies. Meta may use this information for its own purposes as described in its privacy policy.
Google (Google Maps on our Contact page). When the map loads, Google receives your IP address and browser information.
Authorities, courts and professional advisers, where the law requires it or where it is needed to protect our rights.
A buyer or successor, if our business or part of it is sold or reorganized.

We do not sell personal information for money. Our use of the Meta Pixel may be treated as “sharing” for cross-context behavioral advertising, or as “targeted advertising”, under some U.S. state laws. You can opt out at any time (see Sections 7 and 8).

6. International transfers

VIKKING is located in Poland, so information you submit is processed in the European. When we pass your information to a U.S. sales partner or use a service provider in the United States, it is transferred from the EU to the United States. For these transfers we rely on the EU-U.S. Data Privacy Framework where the recipient is certified under it, and otherwise on the Standard Contractual Clauses approved by the European Commission (Decision (EU) 2021/914). You can ask for a copy of these safeguards at centrum@vikking.eu.

7. Cookies and similar technologies

We use strictly necessary cookies, which are always on, and marketing cookies, which stay off until you accept them in the cookie banner.

Cookie	Provider	Purpose	Category	Duration
moove_gdpr_popup	VIKKING	Remembers your cookie choices	Necessary	1 year
wordpress_logged_in_, wordpress_sec_	VIKKING	Keeps Partner Zone users signed in	Necessary	Session, or up to 14 days with “Keep me signed in”
_fbp	Meta	Measures visits and the effectiveness of ads	Marketing	90 days
pys_*, pysTrafficSource, last_pysTrafficSource	VIKKING (PixelYourSite)	Records traffic source for Meta Pixel events	Marketing	90 days
Google Maps cookies (e.g. NID)	Google	Displays the map on the Contact page	Marketing	90 days

You can change your choice at any time using the “Cookie settings” link at the bottom of every page, and you can delete cookies in your browser settings. We treat a Global Privacy Control (GPC) signal from your browser as a request to opt out of marketing cookies. Because there is no common standard for “Do Not Track” signals, we respond to GPC instead.

8. Your privacy rights

8.1 Rights available to everyone

Because VIKKING is an EU company, all users of this site have the rights given by the GDPR:

to access your information and receive a copy of it;
to have inaccurate information corrected;
to have your information deleted;
to restrict how we use it;
to receive the information you gave us in a portable format;
to object to processing based on our legitimate interests, and at any time to direct marketing;
to withdraw consent at any time, without affecting processing that took place before withdrawal.

You may lodge a complaint with the Polish supervisory authority: President of the Personal Data Protection Office (Prezes Urzędu Ochrony Danych Osobowych), ul. Stawki 2, 00-193 Warsaw, Poland, uodo.gov.pl. You may also be able to contact the privacy regulator or attorney general of your state.

8.2 Rights under U.S. state privacy laws

Residents of California and other states with consumer privacy laws may have the right to know and access the personal information we hold about them, to delete and correct it, to obtain a portable copy, to opt out of the sale or sharing of personal information and of targeted advertising, and to appeal our decision on a request. We honor these requests whether or not your state’s law applies to us. We will not discriminate against you for exercising your rights. An authorized agent may make a request on your behalf with your written permission; we may ask you to confirm your identity directly.

8.3 How to make a request

Email centrum@vikking.eu with the subject line “Privacy request”, tell us what you would like us to do and which state you live in. To protect your information, we may ask you to confirm your identity, for example by replying from the email address you used or by confirming details of your inquiry. We respond within one month. If a request is complex we may extend this by up to two more months and will tell you why. If we decline a request, we will explain why; you can appeal by replying to our decision with the word “Appeal”, and we will respond to the appeal within 45 days.

8.4 California “Shine the Light”

We do not disclose personal information to third parties for their own direct marketing purposes.

9. Children

This site is not directed to children under 16, and we do not knowingly collect their personal information. If you believe a child has given us information, contact us and we will delete it.

10. Security

We protect your information with measures such as encrypted connections (HTTPS) for our forms, access limited to staff who need it, and hashed passwords for Partner Zone accounts. No method of transmission or storage is completely secure, and regular email is not encrypted end to end.

11. Links to other websites

Our site links to the configurator, our sales partners’ websites and other sites. Their own privacy policies apply when you visit them.

12. Changes to this policy

We will update the “Last updated” date when we change this policy and will post a notice on the site for significant changes.

Annex: Notice for California residents

In the last 12 months we collected the following categories of personal information. We do not use or disclose sensitive personal information to infer characteristics about you. Partner Zone login credentials are used only to provide your account.

Category	Examples	Disclosed to	Sold or shared
Identifiers	Name, email, phone, IP address, cookie IDs, Partner Zone username	Sales partners, service providers, Meta (cookie IDs, with consent)	Shared (cookie IDs, with consent); not sold
Customer records	Phone, city, state, ZIP code, order or invoice number	Sales partners, service providers	No
Commercial information	Products of interest, project details, purchase and warranty history	Sales partners, service providers	No
Professional information	Company name, business type, territory, current brands	Service providers	No
Internet activity and approximate location	Pages visited, referring page, location derived from IP or ZIP code	Service providers, Meta (with consent), Google	Shared (with consent); not sold
Audio or visual information	Photos and drawings you upload	Sales partners, service providers	No
Sensitive personal information	Partner Zone username and password	Hosting provider	No

Sources, purposes and retention periods are described in Sections 3, 4 and 5.